Privacy Policy milo88 —
Your Personal Data Protection

1Introduction and Scope of This Policy

Milo88 is an online gaming platform operating under a valid license, committed to protecting the privacy of every user who uses our services. This Privacy Policy ("Policy") applies to all users who access the official milo88 website, mobile app, and any related services.

We take our responsibilities under applicable data protection laws seriously. The personal information you provide will always be handled with care, stored securely, and will never be sold to third parties for commercial purposes.

This policy covers:

• The types of information we collect from you during registration and platform use.
• The purpose for which we use your information and the legal basis that justifies it.
• How we protect your information from unauthorised access, modification or disclosure.
• Your rights as a data subject and how to exercise them.

2Personal Information We Collect

To provide you with a secure, transparent service that meets regulatory requirements, Milo88 collects several categories of information from users.

Information You Provide Directly

• Identity information: Full name, date of birth, identity card number, or passport number.
• Contact information: Email address, phone number and residential address.
• Financial information: Bank account details, e-wallet numbers and transaction records for payment processing and withdrawal purposes.
• Verification documents: Copies of identity documents, utility bills, or bank statements submitted during the KYC (Know Your Customer) process.
• Communication information: Any messages, complaints, or enquiries you send to our support team.

Information Collected Automatically

• Technical data: IP address, browser type, operating system, screen resolution and device identifier.
• Usage data: Pages visited, session duration, games played, total bets placed and wins.
• Cookie data: Session data, language preferences, and user settings stored via browser cookies.
• Location data: General location based on IP address for verification of permitted geographic zones.

3How We Use Your Information

Every piece of data we collect has a clear and legitimate purpose. Below are the primary uses of your personal information within the milo88 system:

• Account management: Creating and maintaining your user account, verifying your identity, and securely processing login requests.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions related to your account.
• KYC and AML Compliance: Fulfilling Anti-Money Laundering (AML) obligations and customer verification requirements set by regulatory bodies.
• Customer support: Processing inquiries, complaints, and support requests submitted to our team.
• Platform security: Detecting and preventing fraud, abuse, unauthorized access, and other suspicious activity.
• Service communications: Sending important notifications related to your account, transactions, policy changes, and security information.
• Product improvement: Analyzing usage patterns to improve the gaming experience, platform speed, and overall service quality.
• Marketing (with consent): Sending promotional information, bonus offers, and platform updates — only if you have given explicit consent to receive them.

4Information Sharing and Disclosure

Milo88 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, there are limited situations where we need to share your information with trusted parties:

Third-Party Service Providers

We work with carefully selected service providers to operate the platform, including payment gateway providers, licensed game providers, secure cloud services and analytics platforms. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

Legal Requirements

Milo88 may be required to disclose user information when mandated by law, court order, or a legitimate request from a competent authority — including law enforcement agencies, financial regulatory bodies, or relevant gambling oversight authorities.

Business Transfers

In the event of a merger, acquisition or transfer of company assets, user information may be transferred as part of those assets. We will notify users in advance via a clear notice before any such transfer takes place.

5Data Security and Protection

Milo88 continuously invests in security infrastructure to ensure your personal data remains protected at all times. Our security measures span technical, administrative, and physical layers.

• 256-bit SSL encryption: All data transmitted between your device and milo88 servers is encrypted using industry-standard TLS/SSL protocols.
• Data-at-rest encryption: Sensitive information stored in our databases is protected using AES-256 encryption algorithms.
• Strict access control: Only authorised personnel who require access to carry out their duties may view users' personal data.
• 24/7 monitoring: Threat detection and security monitoring operate around the clock to identify and respond to any intrusion attempts.
• Two-factor authentication (2FA): All admin access and user accounts with 2FA enabled are protected with an additional authentication layer.
• Regular security audits: Our platform undergoes regular penetration testing and independent security audits conducted by qualified third-party firms.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against all cyber threats. In the event of a data breach affecting your personal information, we will notify you in a timely manner in accordance with applicable legal requirements.

6Cookies and Tracking Technologies

Milo88 uses cookies and similar tracking technologies to enhance the user experience, analyze platform usage, and deliver more relevant content. The following are the types of cookies we use:

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of the Milo88 platform.

7Data Retention and Deletion

Milo88 retains your personal information for as long as your account is active and for the period necessary to fulfill the purposes stated in this Policy. Retention periods are also governed by applicable laws and regulations.

• Active account data: Retained for the duration your account is active and up to 7 years after account closure for compliance and audit purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and AML legal requirements.
• Communication logs: Customer support records and communications are retained for 3 years.
• Analytics data: Anonymised usage data is retained for a maximum of 2 years for product improvement purposes.

When data is no longer needed and there is no legal obligation to retain it, Milo88 will securely delete or anonymise that data using methods aligned with industry standards.

8Your Rights as a User

As a milo88 user, you have the following rights regarding your personal data. We respect and facilitate the exercise of all these rights:

9Changes to This Privacy Policy

Milo88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements. Any material changes will be communicated via:

• A clear in-platform notification when you log in.
• Emailed to your registered address at least 7 days before changes take effect.
• Update the "Last Updated" date shown at the top of this document.

Continued use of the milo88 platform after an amendment takes effect constitutes acceptance of the updated terms. If you disagree with any changes made, you may close your account before the amendment comes into effect.

10Contact Us for Privacy Enquiries

If you have any questions, concerns or requests regarding this Privacy Policy or how Milo88 handles your personal data, our Data Protection Officer team is ready to assist. You can reach us via the 24/7 Live Chat available within the platform, or by emailing our official support address. All privacy-related enquiries will be responded to within 5 business days.